According to consumer protection laws, cosmetics and skincare products are categorized as "personal hygiene products" and are not eligible for a seven-day appreciation period. Once unsealed, these products cannot be returned or exchanged.
If the product meets any of the following conditions, we will provide a free replacement or refund:
The product has missing parts or manufacturing defects (not caused by human damage).
The product received is different from the one ordered.
1. Refund Conditions
Refunds will be processed for orders that meet the following criteria:The product has manufacturing defects or issues.
The product received differs from the ordered item.
2. Refund Application Process
To apply for a refund, please contact customer service within 7 days of receiving the product and provide the following information:
Order number.
Photos of the product.
Reason for return or refund.
We will contact you as soon as possible after receiving your application and guide you through the next steps.
3. Refund Processing Time
Once the refund application is approved, we will process your refund within 14 business days after receiving the returned product.
The refund amount and procedure will follow the original payment method.
4. Return Guidelines
Please ensure the product and its packaging remain intact, including the box, purchase receipt, and other accessories, and return them together.
Unless the issue is due to product defects or problems, the return shipping costs must be borne by the customer.
5. Disclaimer
Refund or exchange services will not be provided if the product is damaged due to improper use.
We reserve the right to reject refund applications that do not meet the policy criteria.
This policy may be updated or modified based on circumstances; please check regularly for the latest information.
If you need further adjustments, feel free to let me know! 😊
